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Chassis registry, service bulletins, homologation, event support, quality reports — purpose-built for OEM motorsport programs and factory-backed chassis manufacturers.
Customer racing is a support business masquerading as a manufacturing business. Factories sell a car once but support it for a decade across dozens of teams, thousands of events, and millions of race miles — with almost no visibility into what is happening between deliveries. Connect gives the factory a live, consent-based view into its entire customer fleet and the purpose-built tools to service that fleet at scale.
Built from the ground up for the factory workflow, integrated with the team platform through the RaceOps Connect bridge, and backed by the same consent model and forensic audit trail.
Track every car the factory has ever built — current owner, mileage, engine hours, software version, homologation status, and full ownership history in a single authoritative registry.
Publish technical, safety, and compliance bulletins with automatic targeting by chassis range, model year, and build date, plus read receipts and compliance tracking end-to-end.
Operate a branded parts catalog with supersession logic, lead times, stock status, and safety-critical flags — and accept orders from customer teams directly through the portal.
Receive, route, and resolve technical support requests with SLA tracking, routing rules by model and severity, and threaded comment history across the fleet.
Maintain the homologation spec registry per model, distribute Balance of Performance updates, and track per-team compliance with technical inspection workflows.
Coordinate factory presence at customer events — engineers dispatched, trackside inventory, per-team support assignments — across a global calendar.
Roll up failure reports, warranty claims, and service requests across the entire fleet to detect emerging quality trends before they become recalls, with MTBF analysis per component.
Define warranty programs by model and component, process claims, track authorized repair evidence, and feed cost data back to the engineering team.
Publish authoritative service and replacement intervals for safety-critical components that flow directly into every connected team's maintenance schedule.
A team that operates factory-supplied hardware accepts an invitation to link their tenant to the factory organization. The link records a granular consent scope — fleet summary, chassis detail, lifecycle data, maintenance summary, event participation, compliance status, parts usage, failure reports, software config, and warranty data — each as an independent toggle at minimal, standard, or full detail levels. In the opposite direction, service bulletins, parts catalog, homologation updates, BoP notices, and lifecycle limits appear automatically inside the team's RaceOps workspace via the Factory Services module. The bridge is the relationship; the team always owns the consent switches, and revocation is instantaneous and audited.
Porsche Motorsport publishes Bulletin PSB-2026-0042 — a safety-critical brake caliper inspection affecting all 992 GT3 R chassis built between 2024-03 and 2024-09. The bulletin is automatically targeted to the 47 customer teams running affected chassis. Each team's Factory Services module displays the bulletin with required action, estimated labor hours, and parts needed. Teams acknowledge compliance by uploading inspection photos. Porsche Motorsport's fleet dashboard shows live compliance status — 41 compliant, 5 in progress, 1 non-compliant and escalated — with no follow-up emails, no spreadsheet reconciliation, and full audit trail for FIA reporting.
Book a live walkthrough and we'll show you exactly how Factory spoke powers real customer racing programs today.
Tell us about your organization and we will route your request to the right team. A member of the RaceOps Connect team will be in touch within 1 business day.